A ‘Gamechanger’: Why Qualia Customers Believe Agentic AI Will Transform Their Work

Anyone who works in Title & Escrow can relate to Connor Pellot’s challenge. 

The Builder Relationship Manager and her team at Galbreath Costner pore over files, meticulously checking them for errors—a painstaking process. “We spend so much time working on a file,” Pellot says.

But according to Pellot, these challenges will soon be greatly reduced—for her team and the whole title & escrow industry. She reached that conclusion after working with Qualia Clear, a groundbreaking agentic AI system designed for the complexities of Title & Escrow.

Connor Pellot, Builder Relationship Manager at Galbreath Costner, explains how Qualia Clear—a groundbreaking agentic AI system designed for the complexities of Title & Escrow—helps her team process files faster and with fewer errors.

A pivotal way title & escrow professionals can use Qualia Clear is to help ensure accuracy with maximum efficiency. Rather than manually auditing every file, title & escrow professionals can upload a checklist and ask Qualia Clear to perform a review of files based on that list—exactly what Pellot did. “It produces a comprehensive list of everything that was right and everything that was wrong,” says Pellot. 

The business implications? A profitability boost thanks to avoiding costly refiling fees whenever an error is missed. Furthermore, the team will be able to close more files and provide enhanced white-glove service. “Qualia Clear is going to be a gamechanger for our company and the future of real estate,” says Pellot.

Qualia Clear is able to achieve such results because it takes advantage of cutting-edge artificial intelligence technology. It’s a complex, agentic AI solution built specifically for the title & escrow industry. Representing a foundational shift, AI agents stand to reshape the relationship between humans and technology. But just what are AI agents? Why is now such a pivotal time for them? This article answers these questions, demystifying agentic AI and exploring its transformative potential for the title & escrow industry.

The age of agentic AI begins

Many are now familiar with generative AI (GenAI) tools like ChatGPT and Gemini, which create new content—from text and code to images—in response to specific human instructions. Ask one to summarize a document, for instance, and it gives you a succinct breakdown. 

AI agents constitute the next evolution, drawing on the power of GenAI models to move beyond creating content to taking action. They’re intelligent systems that can understand context, make decisions, and perform tasks to achieve human-defined goals—often with a high degree of autonomy. Depending on the type of agent, they can draw on machine learning, natural language processing, knowledge representation, automated planning, and more to make perceptions and respond accordingly. 

While AI agents existed in academic realms as early as the 1950s, their potential practical application in a broad range of real-world scenarios is a recent development. They’re at a watershed moment. Consider: 

• A May 2025 survey from PwC showed that 79% of more than 300 U.S.-based senior executives said that their companies are already adopting AI agents. 
• Of those executives, 66% said the agents are delivering measurable value through increased productivity.
• Nearly 9-in-10 of those surveyed indicated their team or business functions plan to increase AI-related budgets this year due to AI agents. 
• The title & escrow industry is bullish on AI, too. Recent surveying from Qualia shows that 84% of industry professionals feel neutral, optimistic or very optimistic about the potential benefits of AI.

Stats like those lend credence to assertions from some technology leaders that 2025 is the “Year of the AI Agent.” They say we’ve reached an inflection point at which the technology is ready to trigger paradigm shifts in practical workflows. “The age of AI agentics is here,” says Jensen Huang, CEO of Silicon Valley tech giant NVIDIA. “This year we’re going to see it take off.”

How an agentic system of action can help Title & Escrow

The excitement around AI agents has ramped up significantly over the last year because innovators are coming to market with agentic solutions that aim to help automate operations across a range of everyday business applications, including information technology, human resources, customer service, corporate expense management, and many more. 

In agentic systems, specialized AI agents collaborate to solve complex problems. Each agent works independently of other agents and has a specific role, but they work in conjunction to achieve a common overarching goal—such as streamlining the real estate closing process. Qualia is at the forefront of this revolution in the title & escrow industry with Qualia Clear.

Built directly into Qualia’s core title production system, Qualia Clear acts as a supervised team of assistants, transforming Qualia’s system of record into an intelligent system of action. For an agentic AI system to truly make an impact in Title & Escrow, it needs three core capabilities: a foundational knowledge of the industry, a complete picture of what’s going on in a file, and the ability to take action. Qualia Clear is unique because it has access to these essential elements:

1. Industry Knowledge: It understands the specific intricacies of the title & escrow industry, from producing title commitments to verifying payoff amounts.
2. State Space: It has access and visibility to all file data—every email, document, text, and communication associated with a transaction—giving it a complete understanding of exactly what is happening on a file at any given time. But rest assured, your data is safe with Qualia Clear—customer data is not used to train models.
3. Action Space: This is what makes it an agentic system. Qualia Clear doesn’t just answer questions; it takes action. It can analyze documents, open orders, draft emails, review title search packages, and propose curative tasks.

Early adopters say Qualia Clear will bring industry-advancing benefits

A group of title & escrow professionals, including Pellot, recently visited Qualia’s office in Austin, TX to perform their daily work using Qualia Clear. They discovered many ways the platform could profoundly help them and their teams:

• De Anna Chacon, Brand Manager/Senior Escrow Officer at First Alliance Title, often receives 50 to 80 emails an hour during busy times. She believes Qualia Clear will help her much more quickly and deftly manage the message onslaught. It will also help her identify problems—something she experienced firsthand when the system alerted her that there was a lien on a commitment that had been released. Such assistance from Qualia Clear is “going to be very beneficial to us,” Chacon says. “Qualia Clear is going to streamline our process. The simplifying of what we do on a daily basis is going to be amazing.”

• Ashley Spicer, Director of Information Technology and Logistics at Infinity Title Agency, says Qualia Clear’s ability to execute near instantaneous, preliminary title exams based on an uploaded search package will lead to time savings, better customer service, and improved quality of life for employees. “We’re definitely going to be able to take on more business, and people are going to be able to clock out at five and go home and enjoy their families,” Spicer says.

• Samantha Yow, Senior Settlement Processor at Universal Title, says that agentic AI within Qualia Clear that assists in follow-up with customers will be a huge benefit. “I spend a large portion of my day following up with people and asking them for their information,” Yow shares. “Having Qualia Clear help me do that will be absolutely incredible.”

• Christina Petrucci, Partner at Dalton & Finegold, believes Qualia Clear will help her resolve title issues and cure missing discharges much faster than competitors who are not using the system. That will enable her to have more meaningful interactions with referral sources, strengthening relationships that can bolster business. “I really feel Qualia Clear is going to revolutionize how we do real estate transactions in the country as a whole,” Petrucci says.

Conclusion

The fundamentals of a successful title & escrow business remain firm. As always, success will be defined by the ability to master the complexity of each closing, solve high-stakes problems, and provide an unparalleled client experience. The new competitive advantage will lie in how those goals are achieved. Agentic AI will be increasingly integral to excelling, empowering professionals to supervise rote tasks and focus their expertise where it matters most: addressing complex issues and advising clients. 

With Qualia Clear, Qualia is spearheading the agentic AI revolution in the title & escrow industry. Things are only going to get better, as AI technology advances at an exponential rate and can increasingly handle far more complex reasoning. 

“The structure of the real estate market is changing, and the title & escrow companies that adopt new technology to significantly reduce operational friction will have a huge advantage,” says Nate Baker, CEO and Co-Founder of Qualia. “Qualia is harnessing the incredible power of rapidly improving AI technology and empowering our customers to be on the cutting edge in applying it to their businesses. Qualia Clear is not just another product; it’s a fundamentally new way of working that is going to transform the industry.”

Ready to experience the power of AI-powered solutions constructed particularly for title & escrow? Speak to an expert at Qualia today.