Artificial intelligence has reached an inflection point—one that’s transforming how people work. The shift began in late 2022 with the launch of ChatGPT. Three years later, generative AI (GenAI) is embedded in people’s daily lives and businesses, but it’s only the beginning. Across every sector, agentic AI— intelligent systems with autonomous capabilities, like Qualia Clear—is starting to drive seismic changes in workflows, potentially rivaling the impact of the internet itself.
In the title & escrow industry, AI-driven transformation is accelerating at a rapid pace. Qualia’s 2025 State of AI in Title & Escrow report, based on insights from 631 professionals nationwide, delivers the clearest view yet of how adoption has advanced, where it’s heading, and how the industry’s relationship with AI has evolved since our first-of-its-kind State of AI in Title & Escrow study from 2023.
Below, we delve into seven defining takeaways from this year’s landmark report.
“The structure of the real estate market is changing, and the title & escrow companies that adopt new technology to reduce operational friction will have a huge advantage.”
—Nate Baker, CEO & Co-Founder of Qualia
1. Optimism about AI is soaring
Positivity toward AI has surged since Qualia’s first survey. Fifty-eight percent of title & escrow professionals now describe themselves as “optimistic” or “very optimistic” about AI’s potential benefits—a 14% jump over two years. Notably, 34% described themselves as “very optimistic”—a rise of 21% from 2023.
In total, 86% of respondents feel neutral to very optimistic about AI’s role in the industry. “AI can help simplify the process as far as redundancy goes and help us create a smarter workflow,” one survey respondent said. “It can help us enhance the client experience.”
This rising optimism reflects a growing mindset shift—from curiosity and caution to preparation and implementation.
2. Adoption is nearly universal
Optimism is translating directly into action. Nearly 90% of title & escrow professionals now use at least one AI tool.
A third of respondents use AI tools every day, and another 30% use them weekly. The AI tools most widely adopted include chatbots, predictive text, and Qualia’s AI-powered platform features. “AI can really help with burnout and speed up mundane tasks, allowing for more focus on pertinent duties,” a survey respondent said.
Some industry leaders believe that title & escrow professionals’ widespread and frequent use of AI could serve as a key advantage. It reflects a forward-thinking approach that positions title & escrow to make the most of emerging technologies as they become more deeply integrated into workflows.
3. AI’s biggest benefits: efficiency and higher work quality
Title & escrow professionals believe AI can offer powerful benefits. Automation of repetitive tasks for enhanced efficiency topped the list of AI’s biggest perceived benefits in the 2025 survey. Respondents also cited higher work quality, fewer manual errors, lower risk, and improved client experiences as leading potential outcomes of AI adoption.
In an industry built on precision and timing, these gains matter. Automation and improved output don’t just save time—they help safeguard transactions from fraud, bolster reputations, and increase the bottom line. “Automations in opening files are so helpful to me, along with legal description writing and CD balancing,” a survey respondent declared. “They’re all big parts of my job that have been significantly improved.”
4. AI is already powering core workflows
As such responses suggest, title & escrow professionals are increasingly using AI in their core operations. Examples include:
- Order opening: Industry professionals reported using AI capabilities, such as Qualia Core’s Document Processor, to open orders with purchase and sales agreements. Title & escrow agents upload a PDF copy of the contract into the Document Processor, and Qualia automatically extracts key fields using AI.
- Workflow automations: Title & escrow professionals are deploying AI to turn the time-consuming and high-risk curative process into a fast, automated, and controlled workflow. With Qualia Clear, an agentic AI system built specifically for title & escrow, they run almost instantaneous, preliminary title exams based on uploaded search packages. Meanwhile, escrow officers are eliminating the administrative burden of coordination by using Qualia Clear to automate pre-closing data verification. This helps cut out costly errors and provides a powerful layer of protection against wire fraud.
- Smarter business management: Owners are shifting from reactive management to proactive control with the help of AI. They’re using Qualia Clear, for instance, to ask plain-language questions that instruct the AI to project revenue, identify future risks, and manage costs.
- Communication and drafting: AI is assisting industry professionals with writing emails, letters, and other correspondence. Survey respondents pointed to solutions like Qualia Connect’s AI Messaging Assistant, which helps generate responses to messages and questions.
- Accelerating growth: AI purpose-built for title & escrow is helping industry companies scale faster. To wit, the New Listings feature in Qualia Clear instructs the system to analyze real-time sales and market data and then compares it to a title company’s historical file data, helping to identify prime business opportunities with agents and properties a company already knows. Meanwhile, the /real-estate-agent-trends command in Qualia Clear’s Insights Mode mines a title & escrow company’s historical files for new business opportunities. The system instantly organizes data into an actionable report that enables understanding of where a company’s strongest relationships are—and who the firm may need to focus attention on for future growth.
- Troubleshooting: AI is starting to transform troubleshooting from labor-intensive investigations into speedy resolutions. Such a scenario occurred recently when a Qualia support team member helped a customer by leveraging Qualia Clear to find a solution to correct a critical custom document glitch that was holding up a closing. With Qualia Clear’s help, it took about a minute to hit on a solution. A traditional manual process may have taken a couple days, given the deep complexity of the problem. Title & escrow companies that have Qualia Clear can also self-service on such issues, arriving at solutions efficiently.
- Increasing speed and accuracy: Title & escrow professionals are using strategic AI prompting to enhance the velocity and precision of their work. Tools like the Command Library and Prompt Assistant within Qualia Clear, for example, empower users to provide refined, high-quality instructions that compel the agentic system to automate tasks, analyze files, and deliver business-building insights.
These are not futuristic use cases—they’re current realities that enable title & escrow professionals to work faster, smarter, and safer.
5. Fraud and data security remain top concerns
Despite optimism, professionals still carry some level of worry about AI. Sixty-three percent of respondents expressed concern over AI-related risks. The top two fears were increased or more sophisticated fraud and data security threats.
While concern over those issues declined slightly from 2023, anxiety over the potential for AI inaccuracy rose by seven percentage points. As in 2023, fear of job loss ranked as the least of six major AI concerns. Even so, worry over the potential for AI to kill jobs increased over the two-year span.
“AI,” said a survey respondent, “seems to be exciting and scary at the same time.”
Bottom line: While optimism about AI runs high across the industry, professionals harbor concerns about the technology’s possible pitfalls.
6. Roles and responsibilities are evolving
Industry professionals believe that AI stands to increasingly reshape what work looks like in title & escrow.
According to Qualia’s study, 29% of respondents said it’s “very likely” that AI will transform their job functions over the next three to five years—up from 21% in 2023. In total, 86%now feel neutral to very likely that AI will alter their work, reflecting a growing recognition that advancing technology will change workflows.
Change, of course, doesn’t translate to “bad”—quite the opposite in fact. In title & escrow, AI is enabling professionals to work quicker and more strategically, devoting more time to complex problem solving and client service than rote tasks. Such positive gains will multiply as the technology strengthens and improves. It already is—as our seventh big takeaway details.
7. The agentic AI revolution has arrived
Qualia’s 2025 report identifies a pivotal shift in the AI landscape: the dawn of agentic AI—intelligent systems that can not only generate content but take actions. Such systems stand to deliver vast benefits to title & escrow professionals.
Until now, most AI adoption in the industry has centered on GenAI tools like ChatGPT or Gemini. These systems excel at responding to instructions—drafting emails, summarizing documents, and enhancing productivity. Still, they’re limited in that they wait for human instruction. They don’t anticipate needs, identify next steps, or act on their own.
Agentic AI changes that dynamic. Building on GenAI, AI agents are proactive. They work within intelligent digital systems, right alongside people, understanding context and completing multi-step tasks. Rather than serving as a static tool, an agentic system functions like a digital colleague—collaborating. Crucially, humans remain in the loop for key decisions and oversight.
Qualia Clear represents this paradigm shift. It moves beyond isolated automations to act as an AI orchestrator, managing workflows. The platform collaborates with title & escrow professionals to review, analyze, and execute critical closing tasks—operating as an expert assistant. Qualia Clear can do so because it has three essential components: comprehensive transaction data (state space), deep title & escrow expertise (industry knowledge), and the ability to act across your entire workflow (action space).
Early adopters are already seeing remarkable results. AEGIS Land Title Group, LLC, serving the western Washington and Seattle region, has automated its once labor-intensive process of reviewing search packages, analyzing documents, and drafting commitment-ready reports using Qualia Clear. By offloading repetitive document work, examiners now move through files twice as fast—doubling production capacity from 10 to 20 commitments per day per examiner.
“If my people can just drag search packages into Qualia Clear and the system automates that task, all of a sudden, title examiners can do 20 commitments a day,” said Paul Hofmann, president of AEGIS Land Title Group, LLLC. “That gives me an awful lot of elasticity as volumes change.”
Conclusion
Qualia’s 2025 State of AI in Title & Escrow report spotlights a turning point—AI adoption is now widespread, optimism is rising, and the technology’s rapid evolution is transforming efficiency across the industry. Adoption will continue to broaden and deepen.
With 90% of title & escrow professionals already using AI, the industry is venturing into a bold new era. Agentic AI will redefine how title & escrow firms perform work, turning systems of record into intelligent systems of action that automate rote tasks and equip industry professionals for greater success.
The road ahead is full of promise. As AI evolves, title & escrow companies have the power to harness the technology to work smarter, faster, and more securely than ever before. The world of work’s story with AI is unfolding, and title & escrow is helping to write it.
“The next 12-24 months,” said Baker, “are going to be the most interesting and transformative period ever for the title & escrow industry.”
Ready to experience game-changing, AI-powered solutions designed specifically for title & escrow? Speak to an expert at Qualia today.
